Sunday, January 20, 2002



Online Learning Continuum

Nice graphic from a Deloitte consultant summarizing the value of different ways of supporting learning

10:42:52 PM •  • comment  


Can IM Graduate to Business?. "The litany of problems recited includes nonstandardization, port exposure, lack of message confidentiality, uncertain quality of service, lack of auditing and logging, subversion of knowledge management goals, and fracturing of attention spans." Hmmm...could be said of weblogs as well as IM. Another good article by Jon Udell. [Blog the Organization]

Yes, a good article, but there's a more telling observation in Udell's lead:

There has been a flurry of handwringing in the trade press about the surge of consumer-grade instant messaging in business settings. The litany of problems recited includes nonstandardization, port exposure, lack of message confidentiality, uncertain quality of service, lack of auditing and logging, subversion of knowledge management goals, and fracturing of attention spans

I see the handwringing as organizations trying to hold back a tool over control issues. IM is another tool that solves real problems. Like the PC before it, people with work to get done will smuggle them into organizations regardless of the problems.

As for the problems, I think they're overstated in the same way that IS organizations overstated the problems of PCs coming into organizations. I'm reminded of a coversation I had with a lawyer doing work with Cisco a few years back. The lawyer was concerned because email wans't secure and might not stand up as a binding document. Cisco's response was "we're already doing business deals over email, you figure out how to make it work." People at the sharp end of the stick will figure out how to get the job done--if that takes PCs, email, IM, or weblogs, that's what they'll use. Conservative IS groups will whine about the problems, while others will figure out how to make it work.

10:03:47 PM •  • comment  


Mike Krus: Here's a bookmarklet that allows you to post to a Radio weblog without going to the desktop website. [Robert Scoble: Radio UserLand 8.0 Weblog]
4:34:30 PM •  • comment  


Radio Hints From the Helpless
4:33:55 PM •  • comment  


Max Christian Hansen: "I believe that Radio will be to knowledge management what the auto loan was to Detroit." [Robert Scoble: Radio UserLand 8.0 Weblog]

Hansen captures an important point about Radio as a tool -- that it plugs you into a community out of the box. He also captures that feeling of queasiness that comes from your voice being out there seconds after you record the thought.

If we are a knowledge economy and if knowledge management is going to mean anything useful, getting past that fear may become one of the things that differentiates between those who succeed in this new world and those who get left behind.

In most threaded discussions and other online environments it's always easier to be a lurker than a contributor. With weblogs in general and especially with Radio, it's easier to be a contributor.  As Hansen points out in a slightly later post, "if something is worth doing, it's worth doing badly."  As they say at Nike, "just do it."

4:30:57 PM •  • comment