But it's so much easier to solve technology problems than it is to tackle the really hard stuff about learning!

New Learning Spaces: Smart Learners, Not Smart Classrooms [OLHeader]

What kind of learning skills do we teach most students? None. We have teachers who can’t teach teaching students who do not know how to learn. In this Darwinian process, those students best able to excel under these strange circumstances go on to get their Ph.D.s and become the next generation of teachers. Students are not taught how to take notes, how to get organized, and how to deal with the universe of data that obscures the information they actually need to understand. At some universities students have access to millions of books and everyone has access to billions of Web pages, but most have no idea how to use either effectively.

3:17:29 PM •  • comment  

Another data point in the personal knowledge management space

Synchronicity.

This morning while taking a walk, I had the bright idea of writing a piece on "Household Knowledge Management", starting off with the pieces of paper that we stick to the fridge to argue that KM is far from an esoteric topic and boils down to very practical, everyday concerns.

Well, Stephen has beat me to it by a few hours. Digital Dashboards, Dirty Dishes, Messy Desk, Workspaces and Web Logs is a splendid essay on how we interface with the world's knowledge. Breadth, depth, and lots to relate to; Stephen again shows he's an astute (self-)observer. Which we all should strive to become.

2:36:03 PM •  • comment  

Yet another example of organizations refusing to take advantage of knowledge sitting around available for them just for the effort to reach down and pick it up.

How To Ignore Loyal Customers [Line56: B2B News]

While we are spending endless hours and resources trolling the often unwilling and uninformed public for "the next big idea" relevant to our business, something very interesting is happening. Our own customers are contacting us through our Interaction Centers (via Web, phone, VoIP, email, etc.). And these customers are more eager than ever to offer us as much feedback as we want. All that our agents need to do is listen. We must capture it, analyze it and use it for business intelligence. But almost none of us do. We continue to view our Interaction Centers as a must-have expense designed to handle customer

2:17:39 PM •  • comment