Tuesday, December 03, 2002

Treating customers like people - what a concept!

Delta gets it. About six months ago, the passenger to my right informs me, Delta Airlines installed the new information system that I just experienced for the first time at La Guardia airport this morning. It's one of the most effective uses of information technology I have ever seen. Even if you don't usually fly Delta (as I don't), you might want to wander by one of their gates next time you're in an airport and check it out. Air travel still sucks, of course, but Delta earns my eternal gratitude for a brilliant application that makes it suck less. ... [Jon's Radio]

An good case example of taking the tagline of Adam Curry's weblog seriously as a design guideline: "there are no secrets, only information you don't yet have."

5:23:36 PM •  • comment  
Information architecture theses

Theses Information Architecture. 25 Theses of Information Architecture via LucDesk Comment: Each of the 25 points is quotable...space doesn't allow...sample: "Shaping information to... [elearnspace blog]

Here is thesis #18 as an example:

Just as the Copernican revolution changed the paradigm for more than astronomy, the Internet has changed our paradigm for more than just technology. We now expect all information environments to be as accessible, as immediate, and as total.

All are worth thinking about. Right now, information architecture is a nascent discipline working to establish itself.  The 25 theses, for example, are posted on the Asilomar Institute for Information Architecture's website. If you are a knowledge worker, however, don't be too quick to hand off responsibility for information architecture to someone else on the theory that they are the professionals. Knowledge and information are too central to your work. In the spirit of Christopher Alexander, you will be better served to participate actively in shaping the information architectures and environments around you. It is too important to leave to the experts.

4:42:05 PM •  • comment