Saturday, April 02, 2005
The Art of Intelligence

If you consider the C.I.A. as an example of a knowledge based organization, this op-ed piece from David Brooks is worth some thought. Here's the money quote from my parochial perspective:

But the problem is not bureaucratic. It's epistemological. Individuals are good at using intuition and imagination to understand other humans. We know from recent advances in neuroscience, popularized in Malcolm Gladwell's "Blink," that the human mind can perform fantastically complicated feats of subconscious pattern recognition. There is a powerful backstage process we use to interpret the world and the people around us.

When we think about knowledge work processes, we need to be very careful to ensure that we do not destroy those processes by mapping them onto bad assumptions about the nature of knowledge work.

The Art of Intelligence. Many of the C.I.A.'s failures stem from its reliance on bureaucracy and analysis rather than humanism. By By DAVID BROOKS. [NYT > Opinion]
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