Comments on: Starting to unpack the promises of Enterprise 2.0 http://www.mcgeesmusings.net/2007/02/08/starting-to-unpack-the-promises-of-enterprise-20/ "The cure for boredom is curiosity. There is no cure for curiosity." - Dorothy Parker Wed, 03 Mar 2010 02:16:55 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Jon Husband http://www.mcgeesmusings.net/2007/02/08/starting-to-unpack-the-promises-of-enterprise-20/comment-page-1/#comment-18959 Jon Husband Sat, 10 Feb 2007 19:27:07 +0000 http://www.mcgeesmusings.net/2007/02/08/starting-to-unpack-the-promises-of-enterprise-20/#comment-18959 Having just returned from a 3-day course, I'd say that dave Snowden's approach to sense-making offers great enticement for exploring the promise of Enterprise 2.0. But / and .. as many have pointed out before, the fundamental mindset of causality and the subsequent work to control what will happen in response to markets, customers and organizational effectiveness is a critical obstacle. Dave's concepts, theory, model and suggested processes require that decision-makers accept that instead of fitting data into an already-decided framework, the observed data (gathered from what people .. employees, customers, stakeholders ... are discussing and telling each other) are used to build a responsive and flexible framework in which to strategize and act. In his view, blogs and wikis, anonymized, will provide the raw data, which will be filtered to create structured data, which will in turn be useful in diagnosis and developing the apprropriate stimuli and influences for the eco-system. I was very impressed by the coherence and rigour of the model and approach. I suspect that some forms or other of that approach are what will become the good practices (not best practices ;-) of many organizations at some point in the future. Having just returned from a 3-day course, I’d say that dave Snowden’s approach to sense-making offers great enticement for exploring the promise of Enterprise 2.0.

But / and .. as many have pointed out before, the fundamental mindset of causality and the subsequent work to control what will happen in response to markets, customers and organizational effectiveness is a critical obstacle.

Dave’s concepts, theory, model and suggested processes require that decision-makers accept that instead of fitting data into an already-decided framework, the observed data (gathered from what people .. employees, customers, stakeholders … are discussing and telling each other) are used to build a responsive and flexible framework in which to strategize and act.

In his view, blogs and wikis, anonymized, will provide the raw data, which will be filtered to create structured data, which will in turn be useful in diagnosis and developing the apprropriate stimuli and influences for the eco-system.

I was very impressed by the coherence and rigour of the model and approach. I suspect that some forms or other of that approach are what will become the good practices (not best practices ;-) of many organizations at some point in the future.

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