The Checklist Manifesto: How to Get Things Right, Gawande, Atul The idea of a simple checklist to raise the quality of a routine practice seems innocuous enough. It also seems to rankle those with lots of education and experience as an unnecessary intrusion on their autonomy. The canonical example is the story of the effort [...]
Tagged checklist, health care, Knowledge workI came across the following YouTube video the other day while checking out Boing Boing (one of my favorite sources of interesting and provocative stuff). Fascinating in its own right, but I keep coming back to it and thinking what it also has to say about the world we work in. Some thoughts: Don’t let [...]
Tagged Knowledge workImage by The Value Web Photo Gallery via Flickr I’m struggling with the issue of incentives in organizations trying to promote improved knowledge management and more effective use of new collaboration tools such as blogs, wikis, and the like. Invariably, after an early spurt of activity and experimentation with the new systems, usage plateaus and [...]
Tagged behavioral economics, Incentives, Knowledge work
