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Andy Lippman, at MIT’s Media Lab, offers provocative examples of learning how to think in network terms when designing services in a recent blog post from the Communications Futures Program at MIT. At the very heart of the Internet’s design is a notion called the end-to-end principle (PDF). The best network is one [...]
Tagged Design, end-to-end, Social mediaLike everyone else who’s awake, my long-time friend and colleague Keri Pearlson and I have been trying to make sense out of the uptake of new "social" technologies into organizations. We are noodling on the hypothesis that the CIO represents the best choice if an organization wants to develop a social technology strategy that is [...]
Tagged Enterprise 2.0, Social mediaBefore Lotus Notes or SharePoint we had Happy Hour. Arthur Andersen/Accenture grabbed an early lead in knowledge sharing because it recognized the value of a liquor license long before there was even a technological environment capable of supporting the likes of Notes or SharePoint. Their efforts demonstrate why successful knowledge management is rooted in the [...]
Tagged Knowledge Management, knowledge sharingOne of the defining characteristics of Enterprise 2.0 implementation efforts according to Andy McAfee, among others, is the presence of emergent behaviors in the organization as participants interact with and adapt to new technology functions and features. The notion of ‘emergent behavior’ is pretty well established in the study of complex systems. Yet it still [...]
Tagged Design, Knowledge workImage via Wikipedia
[Cross posted at FASTforward blog]
I’ve been mulling over Clay Shirky’s remarks yesterday at FASTforward09. The bookends to his talk hint at some key challenges to managers contemplating their entry into the world of social media and Enterprise 2.0. Clay’s opening five word summary of Enterprise 2.0 is simply “group action just got easier.” [...]
I’m increasingly fond of Bob Sutton’s work at Stanford. Here’s a recent post of his on a critical observation from organizational theorist James March.
After working with Stanford’s bureaucracy for month and months to try to get a scholar appointed and paid (we have the money, that is not the problem), and still not having [...]
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[cross-posted at FastForward blog]
The current issue of Fast Company has a cover article on Cisco and their ongoing efforts to reorganize into something that is an excellent case study of what Enterprise 2.0 may look like in an established organization. It shouldn’t be any surprise that the quintessential networking company is on the [...]
[cross-posted at Fast Forward blog]
Recently, I sat through a presentation about a Sharepoint-based intranet project to improve processes within the HR group of a medium-sized organization. The process in question was one of collecting annual performance reviews throughout the organization. Using Sharepoint, the HR group and their consultants replaced Word documents, spreadsheets, and email with [...]
All models are wrong. Some models are useful.
George E.P. Box
Although we’re constantly engaged in attempts to improve systems and organizations by introducing new practices and technologies, we still tend to do a mediocre job of dealing with the ensuing organizational changes. Part of our problem is that we tend to rely on very simplistic models [...]
[Cross posted at FASTforward]
Clay Shirky’s got a new talk and he’s taking it on the road. It’s stimulating a good bit of thoughtful discussion around the web. Here’s a video version of his talk:
Shirky has also posted a transcript of the talk on his site, if you’d prefer to read instead of watch. The [...]
