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{ Category Archives } Organization

Management and messiness

Image via Wikipedia [Cross posted at FASTforward blog] I’ve been mulling over Clay Shirky‘s remarks yesterday at FASTforward09. The bookends to his talk hint at some key challenges to managers contemplating their entry into the world of social media and Enterprise 2.0. Clay’s opening five word summary of Enterprise 2.0 is simply “group action just [...]

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Simple competence as an overarching theme for 2009

I’m increasingly fond of Bob Sutton’s work at Stanford. Here’s a recent post of his on a critical observation from organizational theorist James March. After working with Stanford’s bureaucracy for month and months to try to get a scholar appointed and paid (we have the money, that is not the problem), and still not having [...]

Cisco as an emerging Enterprise 2.0 case example

Image via Wikipedia [cross-posted at FastForward blog] The current issue of Fast Company has a cover article on Cisco and their ongoing efforts to reorganize into something that is an excellent case study of what Enterprise 2.0 may look like in an established organization. It shouldn’t be any surprise that the quintessential networking company is [...]

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Knowledge work and micro-processes

[cross-posted at Fast Forward blog] Recently, I sat through a presentation about a Sharepoint-based intranet project to improve processes within the HR group of a medium-sized organization. The process in question was one of collecting annual performance reviews throughout the organization. Using Sharepoint, the HR group and their consultants replaced Word documents, spreadsheets, and email [...]

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Useful models of systems change

All models are wrong. Some models are useful. George E.P. Box Although we’re constantly engaged in attempts to improve systems and organizations by introducing new practices and technologies, we still tend to do a mediocre job of dealing with the ensuing organizational changes. Part of our problem is that we tend to rely on very [...]

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Cognitive surplus and organizational slack

[Cross posted at FASTforward] Clay Shirky’s got a new talk and he’s taking it on the road. It’s stimulating a good bit of thoughtful discussion around the web. Here’s a video version of his talk: Shirky has also posted a transcript of the talk on his site, if you’d prefer to read instead of watch. [...]

Designing with “harmless failures” in mind

Ed Felten at Freedom to Tinker has some interesting points to add to Bruce Schneier’s piece on “Security Mindset” that I posted about yesterday. Felten focuses on the notion of “harmless failures.” It provides still more reason to approach all systems design problems with an eye firmly fixed on the social context in which your [...]

Designing with failure in mind

Bruce Schneier is high on my list of smart people to pay attention to. His blog, Schneier on Security, always provides useful insights into the interplay between technology and people. Yesterday, he offered an interesting observation about what he labels “the security mindset.” Schneier on Security: The Security Mindset. …. Security requires a particular mindset. Security [...]

Dealing with social in the enterprise

The theme at this year’s FASTForward conference is the “user revolution.” Don Tapscott gave a nod to Time Magazine’s selection of “You” as the person of the year in 2006 as part of his keynote Monday evening. References to Facebook, Flickr, and Wikipedia have been rampant throughout the general sessions and in hallway conversations. The [...]

The problem of emergence

Andrew McAfee’s Sloan Management article defining Enterprise 2.0 is available for download, so I took the opportunity to reread it, after a recent chat over coffee with Jordan Frank of Traction Software. Enterprise 2.0 is Now Free The article, at least.  MIT Sloan Management Review, with support from IBM, is making a set of ‘classic’ [...]